Empirical Study on the Relationship Between Quality of Nursing Services and Postoperative Satisfaction of Patients with Acute Appendicitis: Intermediation Based on Information Flows

Ying Huang; Dhakir Abbas Ali; Shuangshuang Wang; Rongmei Zhang

doi:10.62051/ijphmr.v2n1.12

Authors

Ying Huang
Dhakir Abbas Ali
Shuangshuang Wang
Rongmei Zhang

DOI:

https://doi.org/10.62051/ijphmr.v2n1.12

Keywords:

Nursing service quality, Communication flow, Information flow, Patient satisfaction

Abstract

This study investigated the relationship between nursing care and patient satisfaction, with a specific focus on postoperative satisfaction in patients with acute appendicitis. The shift in China's medical model from a biomedical approach to a biopsychosocial framework emphasizes patient-centered care, with patient satisfaction becoming a key indicator of service quality. The study used a survey-based approach to collect data from 384 patients in hospitals in Guangxi, China. Through statistical analysis, the study explores how the quality of care services, doctor-patient communication processes, and information exchange affect patient satisfaction. The research results show that there is a significant positive correlation between the quality of nursing services and patient satisfaction. In particular, the professional level and effective communication skills of nursing staff significantly improve patient satisfaction. This study provides practical recommendations for enhancing the training process in clinical settings.

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